CUSTOMISED EVENT INFLATABLES PACKAGE

Here are some of the more commonly asked questions and answers – please do Get in Touch if you have any other questions.

Parking and Loading

We require parking and access to the venue, we will require parking for large vans (Luton size) – we will not park illegally, all parking costs will be covered by the customer, if there is no adequate parking this could cause delays, and may even involve having to come back to the venue at later time, due to other deliveries, please get in touch to discuss access and parking concerns. We are not classed as Multi drop so are unable to park in “loading” bays due to the set up and drop down times.

Access

We require direct access to the drop location, if this means going through garages, corridors, houses or other obstacles please ensure they are clear, the inflatables are NOT designed to be carried up hill or up steps – please get in touch if you have hills and steps to navigate away from the van loading area.

How Long is The Hire For?

As Long as you want!! Our drivers are out on the road from early AM to late PM and you can select between 8am and 8pm when checking out! Your hire times may be slightly adjusted to fit in with existing planned routes, but as long as you have no time restrictions on the venue we encourage you to have the castle for as long as possible for more fun!

Do I need Power on site?

Yes! We must plug directly into a socket, not an extension lead or 4 way adaptor, we must be 25 metres or less away in order to use our standard leads, for specialist leads we can be UP TO 50m. If you have no available power within the vicinity than you will require Petrol generators (1 per unit – double assault courses require 2).

Can I have the castle AFTER 8pm or Overnight?

You sure can! There may be some small extra costs involved, the easiest way to find out is Get in touch and let us know what you want, the times you want it and your location.

I Have an Outdoor Hire and I’m Worried About If It Rains?

Firstly, we have been in the industry a long time and we know not to count on weather predictions 10 days before the date, weather predictions are more precise within 3 days of the date. We WILL allow most of our inflatables in the rain (with the exception of our indoor only range, and a couple of the larger units) and quite often once the rain shower has passed you simply wipe the step of the already inflated unit and your good to go again – however – should you wish to cancel your booking (please give us as much notice as possible!) all you will have lost is your deposit (£10). Please note in the Winter months (1st October to 1st March) we have allocated some of our fleet to INDOOR HIRE DURING WINTER MONTHS ONLY – as well as allowing certain inflatables to be HIRED OUTDOORS DURING WINTER. 

How Do I Pay?

When you book the inflatable (preferably online) you will pay a £10 booking deposit fee, the rest is payable CASH on arrival on the day , unless we have made alternative arrangements with you prior to your booking.

Will You Let Me Put Inflatables on Communal/Shared Grounds?

Providing you have sought the landowners permission and have it in writing – sent directly to us from them with date of hire or date range, we can put inflatables up on communal grounds,  however there is a maximum hire time of 4 hires, this is due to supervision and responsibility issues – this excludes public events and includes private domestic hires.

Can I get A Discount?

We do not offer discounts (except on our on-line promotions) , however we are happy to discount multiple units (on the same hire) for you, please get in touch and let us know what  you are looking for (which units) , the dates and locations of your hire.

Will you let me down?

Quite simply, NO, we have never let a customer down,  As parents of children ourselves (with the boss having 5 children!) we know there is NO EXCUSE to let down a child’s birthday party, the mere thought fills us with dread! This is why choosing a professional company, such as ours ensures we are there on the day providing high quality inflatables, on time, with our 18 years of experience and 100% positive feedback.