UPDATE 11th September 2020 – We are NOT hiring Soft Play during the 6 person LAW – We are NOT entering premises whilst numbers would be OVER THE LEGAL ALLOWED LIMIT – Please ensure that number disperse whilst our installers are on-site, failure to do this could incur further charges or repeat setup/collect visits with further costs. Our staff WILL NOT break the law for you, please do not embarrass yourself and ask!
COVID-19 (Coronavirus) is creating uncertainty for many of us in our daily lives. We’d like to reassure you that here at Total Bounce we wish we could keep our operations running as normal and are working together with local and national government and industry partners so you can once again continue to use our services in the future. Its important to remember our industry deals primarily with younger people, in large groups and that it is difficult to operate during the legal 6 person limit.
We have a number of already standard policies in place such as
- Keep everything clean between hires
- Soft play sanitising before and after use
- Ensuring employees are not ill and are fit for work
- Ensuring employees clean their hands regularly
We have now added extra measures which include
Assessment of rental venues and if they are suitable for hire purpose(see below) Extra sanitising on inflatables and soft play
- Promotion of regular hand washing and sanitising of staff
- Freedom to wear additional PPE , such as face masks and gloves
- Regular briefs and updates with all staff on conditions
- Breaks between hire of units of no less than 4 days
- Discourage of Social Gatherings by setting up “out of sight”
- Flagging all customers to our COSS
- Not setting up whereby installers on site creates a legal issue (more than 6 people)
ASSESSMENT OF RENTAL VENUES
We are assessing each hire individually, some venues that are used for hire (such as village halls) are not cleaned properly between hires, and are simply swept up between hire – this could mean by the time an afternoon party occurs, that potentially 2 other parties have happened (with max capacity of 60 people this is potentially 180 visitors partying by the time we collect the unit) that day, with more on further days (such as a Sunday on a weekend) – Its important to ask your venue for their cleaning and policy whilst we are at a time of national crisis.
REVISION 12/5/2020 – We are NOT hiring to any other venues other than private garden hires, this includes community centres, shared land, and other venues of similar nature.
Whilst we are currently instructed to continue as normal by national and local government we will assess EVERY hire individually and include its location, as well as the number of guests – at present ZERO bookings remain affected within the company – if things prove worse or we are asked to “self isolate” (as a nation) then we will re-evaluate this policy.
CO-OPERATION WITH CUSTOMERS
Can we ask that all customers are doing their part in the prevention of the spread, including washing their hands prior to using the equipment and keeping the equipment clean in general, ensuring that we are made aware of any potential illnesses at the venue/home locations prior to the visit and remaining compliant with all national and local requirements that may be put in place during this pandemic.
REVISION 12/5/2020 – We are relying on customers to be as honest as possible with us and inform us if any of the users of the inflatable have had any symptoms of the virus PRIOR to our arrival. We ask all customers to distance themselves from our staff (stay indoors) and to pay in full on-line, we also ask that customers ONLY ALLOW USERS FROM THE HOUSEHOLD on the inflatable during its hire period.
REVISION 22nd March 2020 – Our booking fee/deposit/refunds policy remains as it – As a gesture of goodwill we have given those whom have lost their deposits a £10 voucher to use on future orders.
REVISION 11th September 2020 – Our staff WILL NOT break the law for you, please ensure with our staff on site we are UNDER THE LEGAL LIMIT of 6 people in a gathering – on both drop and collection.
UPDATE 4th August 2020 – We are now hiring all our Soft Play items – there is a 3-4 day reset time between hires, to allow for cleaning and any bacteria to die off – we will also do more sanitising on deliveries. Ball pit balls will be a 7 day rest period between hires. Unfortunately as per our trading agreement with the local council we are still not hiring to communal and shared space gardens. UPDATE 25th July 2020 – We have had our monthly review meeting and have sought professional advice – we will continue our practise as we currently do, and to book out items for 3 days EITHER SIDE of the hire , and clean vigorously between hires – we will remain vigilant and provide staff with personal protective equipment. UPDATE 22nd June 2020 – We have had our monthly review meeting and have sought professional advice – we will continue our practise as we currently do, and continue to book out items for 4 days EITHER SIDE of the hire , and clean vigorously between hires – we will remain vigilant and provide staff with personal protective equipment. UPDATE 27th May 2020 – Inflatables will NOT be delivered to gardens unless they are rear or enclosed from street view – we discourage social gatherings and unfortunately a customer had one in their front garden and upon our return DID NOT clear the people from it, DID NOT ask the neighbours to vacate, and DID NOT assist our staff in staying safe from the spread – no-one was practising social distancing and it was very disappointing to see – we will NOT encourage social gatherings and if we have reason to believe that this will be broken then we will NOT be delivering or installing your inflatable. As a precautionary measure we will NOT be delivering to front gardens nor open gardens (private without boundaries) without discussion before the hire date arrives. UPDATE 17th May 2020 – As of this moment we have reviewed our COVID-19 ON-SITE STRATEGY (COSS) and amended from Saturday AM till Sunday PM to original date based deliveries with a +4 day “BREAK” period between hires, so that a unit will NOT be at another premises within 5 days of being hired at one – no cross contamination in transit will occur. UPDATE 12th May 2020 – As of this moment, we have reviewed what the government has suggested we can and cannot do and applied sense, risk assessments and advice to gain further insight into how we could continue to provide our services safely and without risk to us, our staff or customers of being “a part of the problem” – we have developed a new COVID-19 ON-SITE STRATEGY (COSS) in operation throughout the delivery and collection process and will be taken bookings for WEEKENDS ONLY within the next 24 hours. This will next be reviewed on the 22nd June 2020 unless government recommendations change, or we experience evidence that our COSS is not working. UPDATE 22nd April 2020 – As of this moment, we continue our revised policy of 22nd March. Our Prime Minister has requested only essential services and food supplies remain open – we are NOT in that category and abide by his request, for ours and our customers safety. UPDATE 24th March 2020 – As of this moment, we continue our revised policy of 22nd March. Our Prime Minister has requested only essential services and food supplies remain open – we are NOT in that category and abide by his request. UPDATE 22nd March 2020 – As of this moment we are not operating any deliveries up until the end of APRIL 2020, this will be reviewed on the 22nd April (2020) and continue monthly until such time that national and local government, and ourselves deem it safe to continue operations – we are sorry for any inconvenience this may cause – however our priority is with the safety of our staff, and families. As a family run company it is crucial to ensure we are diligent with our responsibility to prevent the spread. REVISION 22nd March 2020 – As of this moment we are not operating any deliveries up until the end of APRIL 2020, this will be reviewed on the 22nd April (2020) and continue monthly until such time that national and local government, and ourselves deem it safe to continue operations – we are sorry for any inconvenience this may cause – however our priority is with the safety of our staff, and families. As a family run company it is crucial to ensure we are diligent with our responsibility to prevent the spread. REVISION 12/5/2020 – We now have a COVID-19 (Coronavirus) ON-SITE STRATEGY (COSS) in place for individual hires, we are cleaning items throughout the week, and items are limited to one customer per weekend with a minimal 5 day gap between the past and future hire. BOOKING FEES/DEPOSITS/REFUNDS As per our standard policy if Total Bounce cancel the hire prior to arrival, no outstanding money will be owed. If on arrival the party is cancelled by ourselves then 50% of the outstanding balance is required. We ask that all customers give us fair warning (minimum 48hours) if they are cancelling their parties, most people know before this, so please let us know too. In this time of not knowing and uncertainty, we are reviewing the suggestion to keep the booking fee and moving the date of hire over to another time until the end of the year with no extra charges. We shall update this policy once that decision has been reached.