COVID-19 (Coronavirus) Assessment & Policy

UPDATE 24th March 2020 – As of this moment, we continue our revised policy of 22nd March. Our Prime Minister has requested only essential services and food supplies remain open – we are NOT in that category and abide by his request.

UPDATE 22nd March 2020 – As of this moment we are not operating any deliveries up until the end of APRIL 2020, this will be reviewed on the 22nd April (2020) and continue monthly until such time that national and local government, and ourselves deem it safe to continue operations – we are sorry for any inconvenience this may cause – however our priority is with the safety of our staff, and families. As a family run company it is crucial to ensure we are diligent with our responsibility to prevent the spread.

POLICY

COVID-19 (Coronavirus) is creating uncertainty for many of us in our daily lives. We’d like to reassure you that here at Total Bounce we wish we could keep our operations running as normal and are working together with local and national government and industry partners so you can once again continue to use our services in the future. Its important to remember our industry deals primarily with younger people, in large groups.

We have a number of already standard policies in place such as

  • Keep everything clean between hires
  • Soft play sanitising before and after use
  • Ensuring employees are not ill and are fit for work
  • Ensuring employees clean their hands regularly

We have now added extra measures which include

  • Assessment of rental venues and if they are suitable for hire purpose(see below)
  • Extra sanitising on inflatables and soft play
  • Promotion of regular hand washing and sanitising of staff
  • Freedom to wear additional PPE , such as face masks and gloves
  • Regular briefs and updates with all staff on conditions
  • updated 22/03/2020 – No longer offering hires until deemed safe to do so

ASSESSMENT OF RENTAL VENUES

We are assessing each hire individually, some venues that are used for hire (such as village halls) are not cleaned properly between hires, and are simply swept up between hire – this could mean by the time an afternoon party occurs, that potentially 2 other parties have happened (with max capacity of 60 people this is potentially 180 visitors partying by the time we collect the unit) that day, with more on further days (such as a Sunday on a weekend) – Its important to ask your venue for their cleaning and policy whilst we are at a time of national crisis.

ACTION PLAN

Whilst we are currently instructed to continue as normal by national and local government we will assess EVERY hire individually and include its location, as well as the number of guests – at present ZERO bookings remain affected within the company – if things prove worse or we are asked to “self isolate” (as a nation) then we will re-evaluate this policy.

UPDATE 22nd March 2020 – As of this moment we are not operating any deliveries up until the end of APRIL 2020, this will be reviewed on the 22nd April (2020) and continue monthly until such time that national and local government, and ourselves deem it safe to continue operations – we are sorry for any inconvenience this may cause – however our priority is with the safety of our staff, and families. As a family run company it is crucial to ensure we are diligent with our responsibility to prevent the spread.

CO-OPERATION WITH CUSTOMERS

Can we ask that all customers are doing their part in the prevention of the spread, including washing their hands prior to using the equipment and keeping the equipment clean in general, ensuring that we are made aware of any potential illnesses at the venue/home locations prior to the visit and remaining compliant with all national and local requirements that may be put in place during this pandemic.

BOOKING FEES/DEPOSITS/REFUNDS

As per our standard policy if Total Bounce cancel the hire prior to arrival, no outstanding money will be owed. If on arrival the party is cancelled by ourselves then 50% of the outstanding balance is required. We ask that all customers give us fair warning (minimum 48hours) if they are cancelling their parties, most people know before this, so please let us know too.  In this time of not knowing and uncertainty, we are reviewing the suggestion to keep the booking fee and moving the date of hire over to another time until the end of the year with no extra charges.  We shall update this policy once that decision has been reached.