Frequently Asked Questions:-
Q: Do I have to pay a booking deposit?
A: We do not take a booking deposit. This means you can book your hire quicker, and if you choose to cancel because of bad weather or illness then you lose nothing, else we would have to charge a fee to cover processing. (We do not believe in charging for something a customer does not receive!)
Q: Does the price include delivery and set-up?
A: Yes, the price includes delivery, set-up, demonstration and collection. The price you see is the price you pay, we pride ourselves on “no surprise hidden extras”, all our prices are set, we do NOT charge extra for more than 3 hours, we do NOT charge extra for events, we do NOT charge extra for indoors.
Q: How do I book?
A: Call us on the above number between 9.00am and 8.00pm for bookings or quotes, Or, use the online contact form to get a free quote and we will get back to you within a few hours.
Q: Why Does My Area Cost More Than Another?
A:We have to apply extra delivery charges because of the ever increasing costs of fuel and the distance and extra time involved from the main Total Bounce warehouse (Weston-super-Mare). Total Bounce do NOT profit from charging more for further distances.
Q: How do I pay?
A: We ONLY accept payment of CASH ON DELIVERY, that is pay the driver when they arrive to set the unit up. Events may have arranged another payment method (such as cheque cleared in advance), our drivers will be notified of this on the day. However all our drivers are instructed NOT to set up any inflatables unless we have received cash or cleared funds. If sending a cheque please allow at LEAST 21 DAYS for it to clear (this is because we visit the bank only once per fortnight!).
Q: What if I need to cancel/bad weather?
A: Cancellation is not a problem, just give us a call and let us know. We do not charge a cancellation fee but we would greatly appreciate as much notice as possible.
We cant help the weather, we live in England after all and we all know how bad the weather can be. We will ring you on the morning of your booking if the weather is bad and discuss the options, in some cases we may be able to help you relocate your party to a nearby hall or community centre (we have contacts!!)
Q: Why do you take a deposit for ball ponds?
A: Ball ponds are exciting places for younger children, and sometimes they have so much fun they forget to get out and use the toilet, trust us it happens, we have witnessed it! So we take a £50 ‘whoopsie’ deposit, this will be refunded to you at the end of the hire once the unit has been inspected and cleared, if however faeces are found then this will not be returned to you as the unit and contents will have to go to a sanitary cleansing unit, this costs us much more than £50.
Q: How long can I have the equipment for?
A: We deliver as early as 8am-11am and collect from 4pm-7pm, we even provide overnight hire, unless you are ‘time restricted’ with a hire hall (for example) then we can leave the inflatable with you for as long as you feel (a fair usage being around 8 hours), this allows all our drivers to make all their deliveries and do all their collections in an organised and timely manner. You will discuss the delivery and collection times when making the booking. We do not be late for deliveries, and we keep the customer informed of any time changes prior to the event (For example an EARLIER drop off or LATER collection – MORE TIME FOR YOU!) this helps to assist in our route planning.
Q: How do you set-up the inflatables?
A: Our bouncy inflatables are inflated using electric fan blowers. We supply safety tested extension leads with built in compliant RCDs, These are simply plugged in to a power socket in your house, shed, garage or external socket. Our installation drivers will explain all this to you when they arrive to set-up the unit, on average it takes around 15 minutes to set up and 30 minutes to collect and pack away, please do everything you can to assist our drivers so they can keep to schedules. Just asking the children to stay back whilst the staff move the equipment is a huge help, as well as making sure the pathway is clear for moving equipment.
Q: How much space do I need?
A: Every unit on this website has a section telling you the dimensions and sizes of the unit, included in this specification is a rough guide to how much space OVERALL is required for the particular unit.
Q: Insurance – Who’s to blame?
A: We carry 2 million pounds worth of public liability cover, however we cannot be held liable for any injuries caused whilst the inflatable is in your care. Our public liability insurance covers us whilst a member of our staff is on-site ONLY, this is why some people opt for manned hire. If you wish to see a copy of the public liability please contact us prior to the event and make a request so that our staff can bring it to you on the day of hire.
Q: Is it possible to set up on a slope?
A: Unfortunately we cant set up an inflatable on a slope, if you think there might be a problem, please mention this when you book with us and we’ll try to assess the installation.
Q: How much notice to I need to give to book ?
A: Our inflatables are being booked all the time, some of them months in advance, the earlier you can make your booking the better. We will accommodate late bookings (Some even same day!).
Q: When the unit is delivered, who sets it up?
A: Our trained staff will set-up the inflatable for you, all they ask is you keep the (normally excited) children at a safe distance just until the inflatable is inflated and ready for fun! Our drivers will also run through a brief safety inspection with you, and ask you to sign some paperwork and have a read through (normally paperwork is signed prior to unit being inflated) .
Q: How many users on the inflatables?
A: Our children’s inflatables SHOULD NOT be used by any adults, remember the hirer is responsible for any damage. The amount of children you allow on an inflatable can be provided as a guideline, all we suggest is you give them enough space and play area for tumbles and falls, if the children are playing more aggressive then give them more space then the quieter children.
Q: Can I hire from you and then charge?
A: Yes you can, but you must bear in mind that you are in charge and must make sure that people who use the inflatable are safe. As the hirer you are liable for any damages. You must also be aware that you will have to provide your own public liability, although optional, you should be aware as an operator you are responsible for any injury which may happen. We do supply trained staff for events if required, which covers you with our own insurance and saves you the hassle of finding someone suitable to man it for you within your organisation.
Q: Do you supply man/staff hire?
A: We do supply manned hire for events such as weddings, school fayres and other parties, with our staff manning the appliance you are fully covered by our public liability insurance. Our rates are normal hire PLUS an additional cost of £15 per hour, from the moment the appliance is setup and the staff ready to man, until the moment the appliance is to be deflated. The rates are negotiable depending on the duration of your event. Click Here For More Information.
Q: Previously known as Ninja Bounce/Weston Bounce/Bounce-A-Riffic?
A: Ninja Bounce became Weston Bounce, which became a great local bouncy castle company in Weston-super-Mare. Weston Bounce Bouncy Castle hire merged with Bounce-A-Riffic , a bouncy castle hire company in Burnham-on-Sea, just as focused on customer service as each other, the two companies merged together as Total Bounce bouncy castle hire early 2012. We now cover from South Bristol to Minehead, as far out as Wells and Shepton Mallet and all the places in between!! With a dedication to our budget pricing and great customer services.